Aristotle Travel is looking to hire for the position of the “Incoming Tour Coordinator”

Aristotle Travel is looking to hire for the position of the “Incoming Tour Coordinator”

Main duties and responsibilities:

• Act as the first point of contact for travel inquiries, actively listening to customers’ needs and preferences
• Accurately record and organize incoming requests for travel services
• Initiate prompt follow-up communications to gather additional details and ensure customer satisfaction throughout the booking process
• Craft personalized travel experiences by analyzing individual travelers’ interests, budgets, and travel goals
• Assemble comprehensive itineraries that encompass all essential services such as transportation, activities, and accommodations, ensuring a seamless and memorable journey for customers
• Conduct professional and engaging phone conversations with prospective clients, showcasing expertise and enthusiasm for travel
• Effectively communicate the unique value propositions of our travel services, addressing inquiries, and converting leads into sales
• Collaborate with our network of suppliers, including airlines, hotels, and tour operators, to secure the necessary services and amenities for travelers
• Maintain strong relationships with suppliers, negotiating favorable terms and rates whenever possible to enhance our offerings
• Address any concerns or complaints with empathy and professionalism.
• Resolve issues promptly, seeking creative solutions to ensure customer satisfaction and loyalty.
• Stay informed about the latest travel regulations, safety protocols, and industry best practices to provide accurate and up-to-date information to customers.
• Maintain strong relationships with partner travel agencies, fostering positive interactions.

Skills & Qualifications:

• Excellent communication skills in English (verbal and written) in native level
• Prior experience in travel planning will be considered an asset
• Excellent knowledge of Google Chrome, Gmail, Outllook and Microsoft Excel

Competencies:

• Passion for customer service and tourism
• Excellent communication skills and a can-do attitude
• A keen eye for detail and multitasking in a fast-paced environment
• Ability to manage change and work under pressure
• Collaborative spirit and sharing of information

Benefits:

• Competitive salary and performance-based incentives.
• Travel discounts and opportunities for professional development.
• Collaborative and dynamic work environment.
• The opportunity to be part of an innovative and growing tourism company.

Send. your CV at dinoinathens@gmail.com , Dino Roussos, Director. Our team will review your application and get back to you soon.

All applications will be treated in strict confidence